Buyer Policy

We want you to have the best possible experience shopping on PRO Marketplace. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

This policy is a part of our Terms of Use. By shopping on PRO Marketplace, you’re agreeing to this policy and our Terms of Use.

1. Understanding The Limitations of PRO Marketplace
2. Communicating with PRO Marketplace Users
3. Purchasing an Item on PRO Marketplace
4. Leaving a Review of an Item
5. Disputes

1. Understanding The Limitations of PRO Marketplace

PRO Marketplace provides a platform for buyers to discover new brands and purchase products made in the USA. PRO Marketplace is not a part of this transaction. By shopping on PRO Marketplace, you understand that: 

1. You are not buying directly from PRO Marketplace, but from one of the many trusted brands on PRO Marketplace,
2. PRO pre-screens brands, however, cannot guarantee or endorse any items sold on PRO or any content posted by brands (such as photographs, language used in listings or Storefront policies), and
3. Each brand on PRO Marketplace has their own processing times, shipping methods, and Storefront policies.

2. Communicating with PRO Marketplace Users

Interference and Harassment
When a member intentionally interferes with another member’s Storefront in order to drive away their business, we call this interference. Interference is strictly prohibited on PRO Marketplace. Examples of interference include:

1. Contacting another member to warn them away from a particular member, Storefront, or product; and

2. Purchasing from a brand for the sole purpose of leaving a negative review.

Any use of PRO Marketplace communication to harass other members is strictly prohibited. 

3. Purchasing an Item on PRO Marketplace

When you buy from a Storefront on PRO Marketplace, you’re directly supporting an independent, local, and/or small business, each with its own unique product listings, Storefront policies, order processing times, and payment systems. By making a purchase from a brand on PRO Marketplace, you agree that you have: 

1. Read the item description and Storefront policies before making the purchase; 
2. Submitted appropriate payment for item(s) purchased; and
3. Provided accurate shipping information to the brand.

4. Leaving a Review of an Item

You can leave a review on a product you have purchased. Your review and profile information will be publicly displayed on the brand’s listing and review pages. 

information will be publicly displayed on the brand’s listing and review pages. By leaving a review, you acknowledge that your content may not: 

1. Contain private information;
2. Contain obscene, racist, or harassing language or imagery;
3. Contain spam;
4. Be about things outside the brand’s control, such as a shipping carrier, PRO Marketplace, or a third party;
5. Contain threats or extortion;
6. Include shilling or otherwise falsely inflate a storefront’s review score; or
7. Undermine the integrity of our reviews system. 

We reserve the right to remove reviews that violate our policies or Terms of Use. 

5. Disputes

Although PRO is not directly involved in a transaction between a buyer and a brand, we intervene in the unlikely event that your order does not go as expected. You understand that PRO may use your personal information for the purpose of resolving disputes with other members. A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases: 

1. There is no proof that the item was shipped to the buyer.
2. An item was not sent to the address provided on PRO Marketplace.

An item is not as described if the buyer can demonstrate that it is significantly different from the brand’s listing description or photos. Examples are as follows: 

1. The item received is a different color, model, version, or size.
2. The brand failed to disclose that an item is damaged or is missing parts.
3. The item has a different design or material.
4. The buyer received the incorrect quantity of items.
5. The condition of the item is misrepresented (e.g., the item is described as new but is used).

If PRO Marketplace determines that an item is not as described, the brand will be required to refund the order, including original shipping and return shipping. 

Some disputes don’t qualify for intervention by PRO Marketplace. These include:

1. Items that are damaged by the shipping carrier (if properly packaged by the brand).
2. Items that have been altered, used, worn, washed, or discarded after receipt.
3. Items that are received after the agreed-upon delivery date due to shipping delays.
4. Items that are returned without a return agreement.
5. Items that are accurately described but don’t meet a buyer's expectations.
6. Cost of shipping disputes.
7. Items that are purchased in person.
8. Transactions where payment is not made via PRO’s checkout system.

Cancellation of an Order. Only brands may cancel transactions. Buyers may request that a brand cancel an order via PRO communication.

Returning an Item. Each brand has his or her own return policies, which should be outlined in their Storefront Policies. Not all brands accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason.